Tuesday, June 15, 2010

Hurry up and wait

One thing about building a new house, no matter how hard you try to hurry some things along, they just will not go any faster.

Almost three weeks ago we got a draft contract from the builder along with some drawings and technical specifications. We submitted these to the bank for review so that they could finally do the building loan.

Since then, it has been a painfully slow and unnecessary wait for a bank that has a funny interpretation of customer service (not to name names, but it's a national chain that hails from the province with the name New Scotland)

When I submitted the documents, I asked if there were any other documents I needed to submit. "Oh no," said the Bank, "we have everything." One week later I asked for a status update. "we need a letter of employment" was the curt reply". Within one business day I sent off the letter of employment and asked if they had completed the appraisal of the land. After two days with no response, and almost two weeks after submitting the necessary paperwork, I was on the phone to the bank manager seeking some answers. The bank manager agreed they may have dropped the ball, but then said the delay in ordering the appraisal was because they were waiting for documents from me! huh? This week, I finally met the appraiser at the house. Hopfully, by this Friday (three weeks after I submitted the paperwork) we may actually have a loan.

Once we have a loan in place, we can sign the contract with the builder and away we go.

No comments:

Post a Comment